Terms of Service

Effective Date: 11/04/2025

Welcome to XFortuna. These Terms of Service ("Terms") govern your use of the AI chatbot services ("Service") provided by XFortuna ("we", "our", or "us"). By accessing or using our Service, you agree to be bound by these Terms.

1. Services Offered We provide bespoke AI chatbot solutions tailored for sales, customer service, and business automation. Services include initial consultation, chatbot creation, integration, and optional future enhancements such as SMS outreach, calendar bookings, and social media integrations.

2. Pricing & Payments All services are priced according to business size, industry needs, and use case. Ongoing services are billed monthly, and pricing is subject to negotiation.

3. Ownership and Usage XFortuna retains full ownership of all AI bots and systems created. Clients receive access to use the bots as part of their service agreement but do not own the code or infrastructure.

4. Data Collection and Privacy Our bots may collect information on user behaviour and customer interactions. By using our Service, you consent to the collection and analysis of data to improve performance. We are committed to data privacy and adhere to UK data protection laws.

5. Use Restrictions You may not use our Service for unlawful activities, hate speech, fraud, or any business deemed unethical by XFortuna. We reserve the right to refuse service at our discretion.

6. Performance Guarantee We guarantee that our AI chatbot will reduce employee workload and improve efficiency by acting as a 24/7 digital employee. While results may vary, we are committed to delivering measurable value.

7. Support Clients may contact us directly via email (info@xfortuna.net) or telephone for support. We aim to respond promptly to all queries and concerns.

8. Liability We take full responsibility for any errors or issues caused by the chatbot. Should problems arise, we will act quickly to correct or replace faulty systems.

9. Governing Law These Terms are governed by and construed in accordance with the laws of the United Kingdom.

10. Modifications to Service We reserve the right to update or remove features and services at any time. Clients will be informed of changes that materially affect their service experience.

11. Third-Party Integrations Our services may integrate with third-party tools (e.g., CRMs, calendar systems). We are not liable for failures or issues originating from these external services.

By using our services, you acknowledge and agree to these Terms.

For questions, please contact info@xfortuna.net